PTE Compatibility

While our latest version of the Precision Test Environment (PTE) works with many more computers, some still have issues. This page summarizes the models and hardware we've tested.

Please understand that new computers with new, untested hardware are being sold all the time, and that manufacturer and model names are not always consistent.

What if my computer isn't listed?

If your computer doesn't appear below, try it out:

  1. Make sure it meets our basic system requirements.
  2. Make sure that your computer's data is backed up.
  3. Enter your T.O.V.A. serial number here to download the latest version of the software.
  4. Install the software and configure it for PTE.
  5. Test the PTE and plug in your T.O.V.A. flash drive to give us the most information.
  6. Whether it works or not, please send us a support request to let us know.

Call us for help with these steps.

Recommendations

This is a list of models and/or hardware that has been tested with the T.O.V.A. The PTE should work on recommended systems, though some may require special configuration, a T.O.V.A. flash drive (included), or an additional USB adapter (not included). All systems should still work with the EAV hardware setup.

Unsupported hardware
  • Apple M1 and M2 (many 2020 or later Macs)
  • Intel 11th-gen and newer processors / Iris Xe Graphics ("Tiger Lake", "Rocket Lake", "Raptor Lake")
  • Intel Celeron N4500, N4505, N5100, N5105; Intel Pentium Silver N6000, N6005 ("Jasper Lake")
  • AMD Ryzen 3 4300U and Ryzen 3 PRO 5450U
  • AMD Ryzen 5 4500U, 5500U, 4600G, and Ryzen 5 PRO 4650
  • AMD Ryzen 5 5825U, 5625U, 5425U
  • AMD Ryzen 7 4700U, 5700U, 5800H
  • High-performance graphics cards, like NVidia
  • Intel Atom Processors
  • Multiple screens
  • Wireless keyboards and mice

Windows computers

Manufacturer Recommended for PTE Not Recommended Untested
Microsoft Surface Laptop, Laptop 2 Laptop 3, 4, and later, Laptop Studio
Go Go 2†, Go 3†, Laptop Go, Laptop Go 2
Pro 3, 4, 6, and model 1796 Pro 7, 7+, 8, X*, and later
Book 2 Book 3 Book 1
Dell, HP Most systems
(excluding hardware listed above)
Lenovo Most tested systems work
(excluding hardware listed above)
ThinkCentre M720e desktop (11BD003EUS)
Chuwi Hi10 X Others
Acer, ASUS Models and reliability vary


* Some Windows computers use an ARM processor, which is not supported by our software at all, even using the EAV setup. See system requirements for more information.

† The Surface Go 2 and 3 do not provide accurate screen calibration and should not be used for visual T.O.V.A. testing.

Mac computers

The MacBook Air and MacBook Pro are popular choices. The MacBook, MacMini, and iMac should also work. For compatibility, check the year of manufacture in the Apple menu About This Mac:

Year PTE Support Notes
2018 or later
  • Must disable T2 security chip to boot PTE
  • Newest processors not supported
  • Limited support for other hardware
Use the EAV setup instead.
2016-2017 with USB-C ports Most support the PTE Audio may require a USB adapter (not included)
2016 or earlier Should support the PTE Some require the T.O.V.A. CD or flash drive (included)
iMacs will need a USB keyboard and/or mouse to use the PTE setup.

Alternative

  • Our EAV hardware setup works with virtually any modern Mac or Windows computer, though it requires an external VGA monitor.